Service 02

AI Customer Experience

An AI Enquiry Assistant that answers common questions, handles enquiries and captures customer details when your team is busy or unavailable.

Setup from₹15,000

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The problem this solves

Missed calls, slow replies, and the same questions answered twenty times a day. When you're busy doing the actual work, customer communication suffers — and enquiries quietly leak away to whoever answers first.

What changes for your business.

Customers decide quickly. If a call rings out or a WhatsApp message sits unread overnight, many simply move to the next business. An AI Enquiry Assistant responds immediately, collects the right details, and hands over to you when it matters.

Fewer missed calls

Faster customer responses

Common questions answered instantly

Lead details captured every time

Call summaries sent to your staff

Appointment requests organised

What's included, specifically.

Answering calls

A voice assistant greets callers, answers common questions, and takes structured messages when you can't pick up.

WhatsApp enquiries

Instant, helpful replies on the channel your customers already use — day or night.

Collecting details

Name, requirement, budget, timeline — gathered conversationally and delivered to you organized.

Qualifying leads

The assistant asks the questions you would ask, so you spend time on serious enquiries.

Appointments & follow-ups

Helps customers pick a time, sends confirmations, and follows up so bookings actually happen.

Human handoff

When a conversation needs you, it transfers cleanly — with the full context passed along.

On the phone and on WhatsApp — with a clean human handoff.

The assistant handles the routine conversations completely and recognizes the ones that need you. When it hands over, you get the full context — who the customer is, what they need, and what has already been said.

Answers in your business's tone, reviewed by you
Knows your services, timings, and common questions
Collects details conversationally, never like a form
Escalates sensitive or complex conversations immediately

Where this fits

Clinics handling appointment requests after hoursSalons confirming and rescheduling bookingsReal estate teams qualifying property enquiriesShowrooms answering price and availability questionsService businesses collecting job details before a callbackAny business tired of losing enquiries to slow replies

How the work actually runs.

Understand

Map your common questions, enquiry types, and how you want conversations handled.

Design

Write the conversation flows, tone, and handoff rules together.

Build

Set up the assistant on your number and connect it to your tools.

Test

Trial with real scenarios until responses are accurate and natural.

Improve

Review real conversations and refine the assistant over time.

AI Customer Experience questions, answered.

If your question isn't here, ask directly — you'll get a straight answer, not a sales pitch.

Will customers know they're talking to an AI?

Yes — the assistant is honest about what it is. Customers care most about getting a fast, useful answer, and anything sensitive or complex goes straight to a human.

What happens when the AI can't answer something?

It hands over gracefully: it takes the customer's details, tells them when to expect a reply, and notifies you immediately with the full conversation context.

Does it work with my existing phone number and WhatsApp?

In most cases yes. We review your current setup during the first conversation and I'll tell you exactly what's possible before anything is committed.

Can it speak Hindi or Punjabi?

Multilingual support depends on the channel and setup. It's a common requirement in Tricity and we'll test your languages during the trial phase before launch.

How is pricing decided?

Pricing depends on scope, complexity, integrations, and ongoing requirements. You get a clear proposal after we map what you need — including running costs, with nothing hidden.

Sounds like your business? Let's talk it through.

Tell me how your calls, messages, website enquiries and follow-ups are currently handled. I will show you which part of the process should be fixed first and what system would make the biggest practical difference.

Discuss AI Reception

No generic pitch. No unnecessary automation. We start with the biggest problem first.